Refund policy

Thank you for shopping with us. Because orders are processed quickly through our roasting and fulfillment partner, all coffee sales are final.

Returns

We do not accept returns or exchanges. Due to the perishable nature of coffee, opened or unopened products cannot be returned.

We do not offer refunds or replacements for:

Buyer’s remorse
Flavor preferences
Orders placed in error
Sale or promotional items

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at coffeeroost1@gmail.com.

Please include:

Your order number
A description of the issue
Photos of the damaged, defective, or incorrect item and packaging

Once we review your claim, we may, at our discretion:

Send a replacement shipment
Issue a refund to your original payment method

Claims submitted more than 7 days after delivery may not be eligible for a replacement or refund.

Lost Packages

If your tracking information shows that your package was lost in transit, please contact us within 14 days of the estimated delivery date.

If tracking shows that the package was delivered to the shipping address provided at checkout, you may need to contact the shipping carrier directly to file a claim.

If tracking shows delivered but you cannot locate the package, please check with household members, neighbors, and the carrier, then contact us promptly. We will review the circumstances and assist where reasonably possible. Eligibility for a replacement or refund will depend on the carrier's findings and the circumstances of the order.

Incorrect Address or Unclaimed Orders

Please ensure your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided, or if a package is unclaimed and returned by the carrier, you may be responsible for the cost of reshipping the order.

Returned coffee products cannot be reshipped and may be discarded for food-safety and quality-control reasons.

Order Changes and Cancellations

Because orders are processed quickly through our private-label roasting partner, orders may only be changed or canceled within 12 hours of being placed. After that time, we cannot guarantee that changes or cancellations can be made.

To request a change or cancellation, email coffeeroost1@gmail.com as soon as possible.

Refunds

If your refund request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or credit card provider.